FAQ
betjilli FAQ — Betting, Payments and More
Find detailed answers to the most frequently asked questions about cricket and sports betting, VIP cashback, depositing via bKash or Nagad, live dealer games, and support at betjilli — all in one place. Reading through this page will help you find answers to most issues on your own.
Table of Contents
Cricket and Sports Betting
If you want to do cricket betting at betjilli, read the questions below first — you will get a clear picture of everything from BPL to live betting.
No, the process for betting on BPL and T20 World Cup or ICC tournament matches at betjilli is the same — log in to your account, go to the Sports section, select cricket, and find the match or market you want. Bangladesh Tigers international matches are available the same way. You can go straight from the betjilli login page.
If a match is suspended indefinitely due to rain or any other reason and no result is declared, bets are generally refunded. If the match was partially played, the rules may differ slightly — this is covered in detail in betjilli's terms and conditions. In an accumulator bet, if one leg is voided, that leg's odds are counted as 1.00 and the rest of the bet remains active.
In a multi bet, multiple selections are combined and all the odds are multiplied together to form a total odds figure. For example, if three selections have odds of 1.60, 1.70, and 1.90, the total odds are 1.60 × 1.70 × 1.90 = 5.17 (approximately). A ৳100 bet would return ৳517 if all selections win — but if even one loses, the entire ৳100 is lost. This feature is available in the betjilli Bet section at betjilli.
Yes, betjilli offers live in-play betting. Once a match starts, odds change in real time and you can place a bet at any point. Live betting usually opens shortly after the pre-match market closes. For cricket, over-by-over, next wicket, and other markets are also available.
betjilli uses decimal odds. In a limited-overs match (no draw), say Team A has odds of 1.80 and Team B has odds of 2.00. A ৳1,000 bet on Team B would return ৳2,000 in total (৳1,000 profit) if Team B wins; if Team A wins, you lose ৳1,000. Higher odds mean the outcome is considered less likely — but the return is greater. This is purely an example and not live odds or any guarantee of winning.
VIP Benefits
The betjilli VIP program at betjilli has three levels — Bronze, Silver, and Gold. See the questions below for details.
betjilli has three VIP levels. Bronze members receive up to 0.4% cashback per week; Silver members receive up to 0.8%; and Gold members receive up to 1.2% weekly cashback. Cashback is calculated based on net losses for the week (total losses minus total winnings).
Say you are a Silver member and your total losses exceeded your total winnings by ৳20,000 that week — meaning a net loss of ৳20,000. At the Silver level's maximum rate of 0.8%, the cashback would be ৳20,000 × 0.8% = ৳160. That is the maximum cashback for that level. Cashback does not apply in a winning week.
VIP level upgrades at betjilli are based on your regular playing activity and history — the more consistently you play, the better your chances of moving to a higher level. For specific thresholds or conditions, you can find out directly through betjilli support.
In addition to weekly cashback, betjilli VIP members receive priority support, special promotional offers, and access to exclusive events for higher-level members. Reaching the Gold level brings further personalised benefits.
If you are inactive for an extended period or do not have sufficient activity within a given timeframe, your VIP level may be reviewed. For accurate and up-to-date information on this, check betjilli's terms and conditions page or contact the support team.
How to Deposit
You can easily deposit at betjilli using bKash, Nagad, Rocket, or Upay. The full process is explained in the questions below.
Log in to betjilli and go to the Payment or Deposit section. Select bKash and follow the instructions — you will normally need to send money from your bKash to a betjilli payment number using "Send Money". Once you submit the amount and transaction ID, the balance is credited to your account.
First, confirm in your bKash or Nagad app that the transaction was successful and note the transaction ID. Then contact betjilli's 24-hour live chat support and provide the transaction ID, amount, and time. The support team will verify it quickly and resolve the issue.
The minimum deposit at betjilli is ৳500 — this is the same for all methods: bKash, Nagad, Rocket, and Upay. A 100% welcome bonus of up to ৳20,000 is available on your first deposit. A 25x wagering requirement applies to the bonus.
betjilli itself does not charge any fee on deposits. However, bKash or Nagad may apply their own "Send Money" charge — that is governed by the respective mobile wallet service's own rules. It is worth checking your wallet's fee policy before making a deposit.
Yes, you can deposit at betjilli using Nagad and the process is the same as bKash — go to the Payment section, select Nagad, send money to the indicated number, and submit the transaction details. The same type of process applies for Rocket and Upay as well.
Live Dealer Games
betjilli betjilli Casino has live dealer games from Evolution, Ezugi, and other studios. Common questions about live gameplay are answered below.
In live dealer games, a real human dealer runs the game in real time from a professional studio. You watch a live video stream and place bets by clicking buttons on your screen. The outcome depends entirely on real cards or a real roulette wheel — not computer-generated randomness.
Roulette has numbers 1 to 36 and a zero (0). You can bet on a specific number, a colour (red/black), odd/even, or a group of numbers. The dealer spins the ball and wherever it lands is the result. Winning on a single number generally pays 35:1; betting on a colour pays approximately 1:1.
Baccarat is relatively straightforward — you simply choose whether "Player" will win, "Banker" will win, or it will be a "Tie". The dealer deals cards to both sides and whoever has a hand total closest to 9 wins. You do not hold any cards yourself. betjilli has multiple live baccarat tables with various betting limits.
Yes, betjilli's live casino runs well on both mobile browsers and the app. Use a stable internet connection (Wi-Fi or 4G/5G) to keep the video stream smooth. The betjilli app is available for both Android and iOS, obtainable through official channels.
No, live dealer games at betjilli run directly in the browser — no separate plugin or software is needed. Just log in, go to the Live Casino section, and click on your preferred game. Using the betjilli App on mobile gives you a more convenient experience.
Contact and Support
The betjilli support team is available seven days a week, twenty-four hours a day. You will also find some useful information on the responsible gaming page.
Before contacting betjilli support, have your account username or registered mobile number, a brief description of the issue, and — where applicable — the transaction ID or a screenshot ready. This helps the support team identify and resolve the issue faster.
Yes, betjilli support is genuinely 24/7 — message live chat at any time of day or night and you will get a response. There may be a slight delay on holidays or late at night, but the support team remains active and responds as quickly as possible.
betjilli has two support channels: live chat (open the chat window from any page on the site) and email support. For urgent issues, live chat is fastest; for less urgent or detailed matters, email is also effective. There is no phone or SMS support.
The betjilli support team can assist in both Bengali and English. Contacting them in Bengali is completely normal for Bangladeshi players, and the support team responds in plain, everyday Bengali. You can describe your issue without any concern about the language.
The minimum withdrawal at betjilli is ৳1,000 and it is generally processed within 30 minutes to 3 hours. If the money has not arrived within that time, contact support via live chat or email with the transaction ID and amount. Withdrawals are available through bKash, Nagad, Rocket, and Upay.
Still have questions? Get help directly
If you did not find your answer in the FAQ above, contact the betjilli support team. Day or night, any day of the week — you do not have to wait to get help.
Live Chat
Click the chat button at the bottom of any page on the site. A connection is usually made within a few minutes — in Bengali or English, whichever you prefer.
Email Support
If you want to describe an issue in detail or attach documents, contact us by email: [email protected]
Please note
- Support is available 7 days a week, 24 hours a day
- Support is available in both Bengali and English
- Have your transaction ID or username ready before contacting us
- betjilli services are for users aged 21 and above