betjilli's Privacy Policy
Your personal information is completely safe with us. This document explains in detail how betjilli collects, stores, and uses your information.
This privacy policy applies to all users of the betjilli platform's services. By registering on the site or using its services, you are considered to have agreed to the terms of this policy. We ask that you read the entire document carefully. betjilli's Terms and Conditions and this policy complement each other.
1 Definitions and Scope
In this privacy policy, "betjilli", "we", "our", or "platform" refers to the betjilli website and all services connected to it. "User", "you", or "your" refers to any person who has registered on this platform or is using its services in any way.
"Personal information" means any information that can identify a specific individual — such as name, mobile number, email address, financial transaction details, and any account-related information. This policy applies across all of betjilli's digital platforms — both the website and the mobile app.
The purpose of this policy is to clearly inform you of what betjilli does with your information and what rights you have. We believe that transparency about data protection is the foundation of a healthy and trustworthy relationship.
2 Data Collection
betjilli collects information in the following two main ways:
2.1 Information You Provide Directly
When you register on our platform, log in, make a deposit, or contact customer support, the information you provide yourself is collected. This includes:
- Full name and date of birth
- Mobile number and email address
- Payment method details (bKash, Nagad, Rocket, or Upay account number)
- Documents required for identity verification
- Records of communications made to customer support
2.2 Automatically Collected Information
When you browse our site or use the app, some information is collected automatically:
- Device information (model, operating system, browser type)
- IP address and general geographic location
- Time spent on the site and details of pages visited
- Game play history and betting activity details
- Information obtained through cookies and similar tracking technologies
3 Purpose of Data Use
betjilli uses your information only for specific and legitimate purposes. We never use your information for anything else without your consent. The main purposes are:
- Completing account registration and verifying identity
- Processing financial transactions including deposits and withdrawals
- Preventing fraud and unauthorised activity
- Managing bonuses, cashback, and VIP benefits
- Providing 24/7 customer support
- Improving site performance and resolving technical issues
- Using information as required to comply with applicable laws
- Communicating with you regarding services (where applicable)
betjilli is committed to ensuring responsible gaming at all times. In accordance with our Responsible Gaming Policy, we may monitor your gaming behaviour and take precautionary measures when needed — this is done entirely in your interest.
4 Data Storage and Security
Ensuring the security of your information is one of betjilli's top priorities. To this end, we apply multiple technical and organisational safeguards in line with industry standards.
4.1 Technical Security
- All data transmission secured through SSL (Secure Socket Layer) encryption
- High-grade encryption algorithms used for storing sensitive information
- Regular security audits and vulnerability assessments
- Firewalls and intrusion detection systems to identify unauthorised access
4.2 Organisational Security
- Only authorised personnel are permitted to access personal information
- All staff operate under confidentiality agreements
- Staff receive regular training on data handling
4.3 Data Retention Period
Information is retained for as long as your account is active and for as long as required to meet applicable legal obligations thereafter. After the relevant period, information is securely deleted or anonymised.
5 Sharing Data with Third Parties
betjilli does not sell your personal information to any third party. However, sharing information may be necessary in certain specific circumstances:
5.1 Service Provider Partners
We work with trusted third parties to operate essential services such as payment processing, identity verification, game provision, and customer support. These parties are given only the information necessary for their specific function and are bound by strict confidentiality agreements.
5.2 Legal Obligations
Information may need to be disclosed in response to a court order or a legitimate request from a relevant authority. Even in such cases, only the necessary information is provided.
5.3 Business Changes
If betjilli undergoes any business restructuring or change of ownership, your information may be transferred to the new authority. You will be notified in advance in such cases.
6 Cookies and Tracking Technologies
Cookies and similar technologies are used on the betjilli website. Cookies are small text files stored on your device that help improve the functionality of the site.
6.1 Types of Cookies
- Essential Cookies: Essential for maintaining login sessions and basic site functionality — these cannot be disabled.
- Functional Cookies: Remember your preferences and settings, such as language selection.
- Analytics Cookies: Collect anonymous statistics to understand which parts of the site are used most.
6.2 Cookie Control
You can disable non-essential cookies by changing your browser settings. However, this may affect some features of the site. For more details, visit our FAQ section or find answers to cookie-related questions on the FAQ page.
7 User Rights
betjilli places the highest importance on your right to data privacy. You have the following rights:
- Right of Access: You may request to know what information betjilli holds about you.
- Right to Correction: If information held about you is incorrect, you may request that it be corrected.
- Right to Erasure: In certain circumstances, you may request that your information be deleted, within the limits of legal obligations.
- Right to Restrict Processing: You may object to your information being used for specific purposes.
- Data Portability: You may request your information in a format that is easy to read.
- Withdrawal of Consent: You may withdraw consent previously given; however, this does not affect the lawfulness of processing carried out before the withdrawal.
To exercise these rights, please contact our customer support. We will try to respond to your request within 30 business days.
8 Protection of Minors
betjilli strictly prohibits account registration and use of services by anyone under the age of 21. We use an age verification process to ensure that no minor is able to use our platform.
If any information belonging to a minor has been collected unintentionally, we will delete it immediately. If you have any information regarding this, please contact us.
9 Policy Changes
betjilli reserves the right to update this privacy policy when necessary. Changes may be made due to technological developments, legal changes, or expansion of services. If any significant changes are made, we will notify you by email or via a notification on the site.
Continued use of the site after a change is made will be considered acceptance of the new policy. We therefore recommend visiting this page regularly.
To learn more about betjilli, visit the About Us page, where the platform's goals and values are discussed.
10 Contact
If you have any questions, requests, or complaints about this privacy policy, please contact the betjilli customer support team. Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English.
- Live Chat: Instant support via the button at the bottom right of the site
- Email: [email protected]
Formal requests regarding data protection should be sent by email so that your request can be properly documented.